FAQ
What is a buyer’s premium?
A standard policy for auction is the buyer’s premium. Be aware that in addition the hammer price you will be charged a buyer’s premium on all auction items of 20% for in house bids and bids on auctions.nyshowplace.com and 25% on other online platforms in addition to and New York sales tax. You are required to pay tax unless you are a dealer with a valid resale number OR you are located out of state & are having items shipped to you.
Are all items sold in perfect condition?
Please take into consideration that all items sold at auction are pre-owned. Although we do our best to photograph every condition issue, assessing condition is often subjective. The absence of a condition report does not imply that the lot is in perfect condition. All lots are offered and sold "as is", and Auctions at Showplace will not provide refunds based on condition. Timepiece movements, lighting and electrics have not been tested, and art has not been examined out of the frame unless otherwise stated. Please make sure you are comfortable with the condition before you bid. Complete condition information is available by request, no later than 24 hours prior to the auction.
I am having trouble placing a bid on your website:
If you are unable to place a bid because the site says you are pending it is because your registration has not been approved.
I am having trouble logging into my account, placing bids, or with a live auction.
For technical questions with our website contact support@auctionmobility.com or call 1-866-309-2828. Be sure to specify that you are bidding with Showplace.
When will my lot come up?
We generally sell approximately 45 lots per hour in our NYC Estate Auctions and 60-80 lots per hour in our “1…2…3 Sold!” online only sales. These are estimates some sales move more slowly or quickly than others.
How much will it cost to ship my item?
Showplace does not provide in house shipping services. We recommend that all potential buyers obtain pack/ship estimates prior to bidding. You can contact one of our frequently used local shippers (link to shipping page) for a quote. Be sure to provide lot number and auction date OR measurements and description for an accurate quote. Don’t wait until the last minute as shippers are busy.
What is the pickup address for auction purchases?
36-01 35th Street, Queens, NY 11106
How do I receive my items won in the “1, 2, 3, Sold!” sale? on purchases?
As an Online Only Auction, items in these sales are now available for SHIPPING only. CutterMill Mailroom will be providing exclusive shipping services for our 1, 2, 3 Sold! We are confident that our customers will be pleased with their professional packing and shipping services.
Feel free to reach out to Cuttermill Mailroom for pre-auction shipping quotes:
orders@cuttermillmailroom.com
(929) 744-7669 (929-SHIP-NOW)
How long will it take to receive my item(s)?
Showplace does not maintain an in-house shipping department or provide pack/ship quotes. Transit times depend on distance and the shipper's availability. It is best to work directly with your shipper to obtain an approximate timeline for delivery.
Are my items packed?
No. Items are not packed by Showplace. Your shipper will need to include this service in their shipping plan.
My item is small / easily shipped. Can Showplace pack it for me and ship standard courier (USPS or put a FedEx label on it for me)?
Unfortunately, we are unable to offer packing or shipping as an in-house service. Please see our list of local shippers who can assist you. (link to shipping page)
Can I pay Showplace directly for the cost of shipping, along with the remainder of my invoiced balance?
Please pay your shipper directly for their services. Your shipper will send along payment instruction after you have accepted their offer to ship.
How long do I have to pickup my auction purchase? Does Showplace offer storage?
We request property be collected within 7 business days of the auction date. We try to accommodate pickup and shipping plans. Please notify us of your shipping and pickup plans by email auctions@nyshowplace.com or by phone 212-633-6063 x 808 within 7 business days of the auction. If you have not made a plan to collect your items within the above mentioned period, your purchase may be subject to additional storage fees or relocation to an outside facility. If you require additional time to make arrangements, please contact us at
Can a friend to pick up my purchase?
Yes. We need written authorization from you for us to release your purchase to another individual. Please bear in mind that unless you have a resale certificate that can be used towards your purchase or your friend is a licensed shipper and can provide a Bill of Lading, you will need to pay sales tax before we can release your purchase.
Can I use my own shipper?
Absolutely. Please note that we require a Bill of Lading or Shipping Invoice from your shipper at least 24 hours prior to collection. Please send required documentation to auctions@nyshowplace.com
Can items in an upcoming auction be previewed?
Yes, Previews of our New York City Estate Auctions are accessible for the 3 days preceding each auction during our operating hours:10:00 am - 6:00 pm. Preview of Backstage Auction items are by appointment only. To expedite our service, If you know what items you are interested in previewing, kindly let our team know by email or phone at auctions@nyshowplace.com or 212-633-6063 ext 808.
Does Showplace guarantee authenticity? Showplace guarantees the medium and materials of every item in our auctions. If for some reason we have mislisted an item, the buyer may obtain an opinion in writing from a recognized expert. If the expert judges the item inauthentic or otherwise misrepresented, it may be returned to Showplace in the same condition as at the time of sale, and the buyer’s full purchase price will be refunded. Showplace does not guarantee signatures. Does Showplace ship internationally? Yes. In order to obtain a free quote before the auction, please contact one of our preferred shippers:
We want to help! More questions about the auction process? Email us at auctions@nyshowplace.com or call us 212-633-6063 extension 808 or 816.